Shipping & Postage:

Please allow 3-10 approximate days postage. We ship using Australia Express Post.

Upon inspection by Ice Vests WA, any product that bears a manufacturer defect (within 60 days of purchase) which alters the use of the product or its efficiency may be exchanged for an identical item. Warranty does not cover misuse or incorrect use of our products.

We only accept return products if they are incorrect size or faulty. If incorrect size the item(s) must be in 100% brand new condition with the tags attached, not have been washed, worn or damaged in anyway.

Ice Vests WA will accept returns for up to 7 days from the date of purchase, to allow customers to exchange for a different size. This excludes any custom orders. To arrange an exchange please email us to ensure the new size is available. The original cooling vest must be returned in the identical condition that it was received in.

It must not have been used, worn or activated in water. You must also include a prepaid and addressed postal bag and a note advising of the change in sizes required. Once we receive the original order we will send back the new size of cooling vest in the postal bag provided.